UAOnline FAQs


How do I add fees (e.g., parking decal, post office box, SRC use) to my account?

  1. Log into UAOnline.
  2. Click on "Student Services and Account Information" tab at the top of the page.
  3. Click on the "Student Account" link.
  4. Select "Account Detail for Term (Semester)/ Pay Term Balance."
  5. Select the term for which you would like to add fees.
  6. Listed in blue are the available fees you can add to your account. Select the appropriate one you would like to add.
    • The parking option links you to Parking Online.
  7. When you get back to the Account Details Screen you should see the changes in the charged details.
  8. Success!

Questions or problems? Contact the UAF Office of the Bursar at 474-7384 or email uaf-bursar@alaska.edu.

How do I make a payment on my account with a credit card?

Make payments to your student account online! Avoid lines, see your account charges and pay by credit card!

  1. Log into UAOnline.
  2. Click on "Student Services and Account Information" tab at the top of the page.
  3. Click on the "Student Account" link.
  4. Select "Account Detail for Term (Semester) / Pay Term Balance."
  5. Select the term you wish to view/pay for and click "Submit."
  6. If you would like to add a post office box and/or SRC usage, click on one of the blue links.
  7. If you would like to make a payment, click on the grey "PAY NOW" button above the "Semester Term Detail."
  8. You will be directed to the secured TouchNet e-pay website.
  9. From this point click on the green "Make a Payment" button.
  10. Your current balance will be displayed. Click on the next green "Make a Payment" button.
  11. Select "Current account balance." You can pay for the semester in full, or change the amount in the box to the right to an amount you wish to pay and click "Continue."
  12. Select your payment method as credit card/debit card and enter your account information.
    • All major credit cards accpeted. You will need the 16-digit account code off the of front of card (15 digits for American Express), the expiration date and the name on the card.
  13. Click "Continue" and then "Submit Payment." If you wish, opt to save your payment information.
  14. Success! You will receive a confirmation email with your payment details.

How do I make a payment on my account with an electronic check?

Make payments to your student account online! Avoid lines, see your account charges and pay by electronic check! An electronic check, also referred to as an ACH payment or webcheck, is a payment from your checking or savings account.

  1. Log into UAOnline.
  2. Click on "Student Services and Account Information" tab at the top of the page.
  3. Click on the "Student Account" link.
  4. Select "Account Detail for Term (Semester) / Pay Term Balance."
  5. Select the term you wish to view/pay for and click "Submit."
  6. If you would like to add a post office box and/or SRC usage, click on one of the blue links.
  7. If you would like to make a payment, click on the grey "PAY NOW" button above the "Semester Term Detail."
  8. You will be directed to the secured TouchNet e-pay website.
  9. From this point click on the green "Make a Payment" button.
  10. Your current balance will be displayed. Click on the next green "Make a Payment" button.
  11. Select "Current account balance." You can pay for the semester in full, or change the amount in the box to the right to an amount you wish to pay and click "Continue."
  12. If you selected electronic check/checking account, you need two pieces of information: your account number and your bank’s nine-digit routing number.
    • On a paper check, your account number is found on the bottom of the check and can vary in length.
    • A check's routing number is found on the bottom of the check, to the left of the account number.
    • If you do not have access to a paper check, you can ask your bank for your account number and their nine-digit routing number.
  13. Click "Continue" and then "Submit Payment." If you wish, opt to save your payment information.
  14. Success! You will receive a confirmation email with your payment details.

***IMPORTANT: If there is not enough money in your checking account to pay the amount you request or you enter incorrect information, you will be charged a $30 returned check fee.

Paying with a SAVINGS ACCOUNT may not be allowed by your bank. Check with your bank first before using a savings account. You will be charged a $30 returned check fee if your bank denies the payment.***

How do I add an authorized user on my account?

Authorized users do NOT have access to your academic records, payment methods or other personal information.

  1. Log into UAOnline.
  2. Click on "Student Services and Account Information" tab at the top of the page.
  3. Click on the "Student Account" link.
  4. Click on "Update Payment Profile."
  5. Click on the red "Click Here" link to change your payment profile.
  6. You will be directed to the secured TouchNet epay website. Enter your UA ID number and pin number to log in.
  7. On the top page bar, put your cursor over "My Account" and select "Authorized Users."
  8. Click on "Add Authorized User" and enter the email address of the person you would like to authorize to view/make payments on your account.
  9. Choose whether you would like them to view your payment history or not and continue.
  10. Agree to the authorization.
  11. Success! The authorized user will receive an email with a password to access JUST the payment side of your account.

How do I set up direct deposit?

Sign up for direct deposit of your refund through UAOnline today by following these simple steps:

  1. Log into UAOnline.
  2. Click on "Student Services and Account Information" tab at the top of the page.
  3. Click on the "Direct Deposit Services" link.
  4. Click on "First time setup of direct deposit."
  5. Carefully read the instructions and terms on this page. You will need your bank routing number and your bank account number.

How do I set up a payment plan?

  1. Log into UAOnline.
  2. Click on "Student Services and Account Information" tab at the top of the page.
  3. Click on the "Student Account" link.
  4. Click on "Account Detail for Term (Semester) / Pay Term Balance."
  5. Make sure the current term is selected and submit.
  6. Click on the grey "PAY NOW" button above the "Term Detail."
  7. You will be directed to the secured TouchNet e-pay website. Click on "Payment Plans" at the top page.
  8. Click on the green "Enroll Now" button.
  9. Select the Current Term and follow the instructions online to complete the remaining payment plan steps.
  10. Remember to make your next payment on or before the first of the month (unless you schedule future payments).
  11. Success!

For more information, visit our payment plan page.

How do I find my 1098-T?

  1. Log into UAOnline.
  2. Click on "Student Services and Account Information" tab at the top of the page.
  3. Click on the "Student Account" link.
  4. Select "Tax Notification 1098T."
  5. Enter in the appropriate tax year and submit.
  6. Success!

For more information, visit our tax information (1098-T) page.

How do I change my delivery options on my 1098-T?

  1. Log into UAOnline.
  2. Click on "Student Services and Account Information" tab at the top of the page.
  3. Click on the "Student Account" link.
  4. Select "Electronic 1098T Delivery Option."
  5. Choose the option you would like to have now and submit.
  6. Success! You should receive an email confirming the changes made.

Questions or problems? Contact the UAF Office of the Bursar at 474-7384 or email uaf-bursar@alaska.edu.

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