Customer Service Survey Results
To our Valued Customers,
Facilities Services has implemented a quarterly customer service survey to continually gather your feedback on how we are performing. This survey uses the same format as the annual survey conducted by the company Sightlines. Sightlines specializes in capturing financial, customer service, and facilities data, and comparing UAF to other universities having similar programs, a similar mix of research and academic activities, and to the extent possible, a similar climate. There are 13 universities in this peer group, chosen by UAF and Sightlines. The peer group includes Montana State University, University of Maine, University of New Hampshire, University of Vermont and UAA, among others.
We have posted a summary of the results of the FY13 Q3 (January-March 2013) survey conducted in May 2013. Please take time to review the survey. The survey contains our scores and how we compare to the average score in our peer group. It also shows the top score in our peer group. In 2014, we are striving to beat the top scores.
Shortly, we will be sending out a survey for FY13 Q4 (April-June 2013), and in November Sightlines will be sending out their annual survey. We definitely appreciate the time and effort you put in to responding to the surveys. We take your feedback seriously, and use it to prioritize our improvement efforts.
AVC Facilities Services