IAC Information Technology Support

How to Request Support

Contact the IAC Tech via email, phone or in-person to submit a request for computer support.

 

In Person:

Monday-Friday 9AM-1PM Harper 115

Via phone:

907-474-6261

Via email:

dwilcher@alaska.edu

 

 

 Student Support

This service provides technical support to students at the IAC campus and within the IAC service region having problems with their personal computers. Common issues that can be addressed are:

  • Blackboard/UAOnline access issues
  • Basic/Introductory training of software used for classes
  • Malware/Virus Removal
  • Data Back-ups
  • Hardware upgrade recommendations/installations
  • Advice and guidance

WHO'S ELIGIBLE?

  • Student computer support is available to any student enrolled in an IAC class.

WHAT'S REQUIRED?

  • The users of this service must be a current IAC student and possess a Polar Express card. Students must provide licensed media or hardware for loading or installation.

AVAILABILITY 

  • This service is available weekdays from 9am to 1pm.

RATES

  • Student Support is available at no cost to IAC students.

Service Ticket Procedures

The IAC IT Support Tech is dedicated to resolving problems so that students can participate in class and access and use online University systems.  We want you to be successful! The IT Support Tech tries to resolve problems during the initial phone call or visit, but that is not always possible. In the event that more effort is needed, a service ticket is established. A service ticket is also established for voice mail or email requests. This allows the IT Support Tech to track the problem and assure that progress is made toward resolution.

What to expect:

The IT Support Tech strives to follow up all requests received during the work week within 24 hours. The Tech will assess the problem and advise the student on a likely time frame for resolution. The preferred contact is by phone so that the Tech can receive immediate feedback from the student and assure that the issue is resolved.  So please leave a phone number where you can easily be reached. Contact can also be by email.

The Tech will let the student know if additional procedures, such as acquiring updated software, bringing in the equipment, or a referral to UAF tech support are needed.

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