Process Improvement efforts at UAF are supported by the PIT Crew, a team of fifteen staff members who have gone through extensive training to become
qualified process improvement facilitators.
The PIT Crew offers the following services:
Large scale process improvement initiatives
These projects address a major service area, such as purchasing or employee recruitment.
Process improvement facilitators work with a team to understand the current process,
document challenges and opportunities for improvement, and make changes. Typically,
the timeline for these projects is one to two years from initial planning through
Smaller scale process improvement initiatives
Where an area needing improvement is owned or contained by a single group there are
opportunities for smaller, faster process improvement initiatives, such as the Marketing
and Communications intake process.
Process mapping sessions
When a group is defining, documenting, or trying to better understand a process, facilitators
are available to lead the team through a process mapping session and help produce
a clear workflow map.
Electronic forms and workflows
PIT Crew facilitators can help implement DocuSign for electronic forms and routing.
Support is also available for other electronic workflows and document management.
Meeting and workshop facilitation
Trained facilitators are available to assist with meetings and workshops, ensuring
active participation and progress towards objectives, and documenting discussion outcomes.
Past facilitations include sessions for UArctic and State of Alaska budget discussions.
Strategic planning, mission statements, and values sessions
Facilitators are available to assist departments with strategic planning, crafting
mission statements, and defining departmental values.