Process Improvement efforts at UAF are supported by the PIT Crew, a team of fifteen staff members who have gone through extensive training to become
qualified process improvement facilitators.
The PIT Crew offers the following services:
Large scale process improvement initiatives
These projects address a major service area, such as purchasing or employee recruitment.
Process improvement facilitators work with a team to understand the current process,
document challenges and opportunities for improvement, and make changes. Typically,
the timeline for these projects is one to two years from initial planning through
Smaller scale process improvement initiatives
Where an area needing improvement is owned or contained by a single group there are
opportunities for smaller, faster process improvement initiatives, such as the Marketing
and Communications intake process.
Process mapping sessions
When a group is defining, documenting, or trying to better understand a process, facilitators
are available to lead the team through a process mapping session and help produce
a clear workflow map.
Electronic forms and workflows
PIT Crew facilitators can help implement DocuSign for electronic forms and routing.
Support is also available for other electronic workflows and document management.
Meeting and workshop facilitation
Trained facilitators are available to assist with meetings and workshops, ensuring
active participation and progress towards objectives, and documenting discussion outcomes.
Past facilitations include sessions for UArctic and State of Alaska budget discussions.
Strategic planning, mission statements, and values sessions
Facilitators are available to assist departments with strategic planning, crafting
mission statements, and defining departmental values.
Shared service models offer consolidated business operations that are used by multiple
parts of the same organization. The goal of a shared service model is to allow each
business unit/department to focus its limited resources on activities that support
the UAF mission. Shared service models also support process improvements through use
of best practices, highly trained staff specialized in service delivery and backups
for critical functions.
More information is available in the UAF Guide to Shared Service Models, including:
- Examples of shared service models
- How shared services improve processes
- How shared services help alleviate costs or increase revenues
- Options for units that are happy with their current structure
- How to build trust that the service level will be appropriate
Request a PIT Crew Engagement
PIT Crew support begins with a conversation with the project sponsor or departmental
leadership. Interested departments can start that conversation by filling out the intake form, or by contacting Briana Walters (firstname.lastname@example.org, 474-6239).
You will be asked to provide a short description of the project, the desired timeline,
and the identified project sponsor (the sponsor is the person ultimately responsible
for the process, such as a director or vice chancellor).
Benefits of PIT Crew Projects
Breaking down barriers
"The process improvement efforts have provided clarity, transparency and most importantly
improvements on both sides."
"It’s ongoing now – the process bleeds over to daily aspects of my job and within
my department, allowing me to think outside the box when it comes to finding solutions."
"Change is being promoted from daily users not just from the top down, creating a
feeling of partnership with administration."
Improving customer service
"Customers love that they don't have to come down here or walk a paper around for
Encouraging open communication
"Our communications, project management, and customer satisfaction has improved tremendously.
This would not have happened without the help of our facilitators walking us through