Google Workspace @ UA

DMARC Third-party Bulk Mail Help Matrix

Does your organization send emails using any third-party tool?

A few examples of third-party tools include Constant Contact, SalesForce, Survey Monkey, MailChimp.
NOTE: For email sent directly from the Gmail web client, Gmail is not considered a third-party tool.

Yes

If your group sends emails using a third-party tool, recent Google changes related to bulk mailings may impact you. Read on for next steps!

No

If your group does not send emails using a third-party tool, recent Google changes related to bulk mailings likely do not impact you. Double-check your emails for compliance.

Recent Google changes related to bulk mailings may impact you. FOLLOW THESE STEPS  to test third-party emails for compliance. PASS or FAIL?

PASS: The emails you are sending via third-party are DMARC compliant. No further action is needed. For further assistance READ ON HERE.

FAIL: The emails you are sending via third-party are not DMARC compliant. READ ON HERE.

If the email FAILS, look at the 'sent from' location of the email. Is alaska.edu included anywhere in that field?

YES, the ‘sent from’ section of the emails include @[domain].alaska.edu, for example @avo.alaska.edu. FOLLOW THESE STEPS to complete DKIM and SPF registration.

YES, the ‘sent from’ field of the emails include @alaska.edu. FOLLOW THESE STEPS to complete DKIM registration.

NO, the ‘sent from’ of the emails include a third-party vendor address, such as salesforce.com or teamdynamixapp.com. No further action is required, but it is recommended that you contact your third-party vendor to confirm they are DMARC compliant or test one of their emails by following these steps. For further assistance READ ON HERE.

If the initial DMARC compliance test FAILS, in order to have your third-party bulk mail vendor authorized within the UA email domain, reach out directly to your vendor and gather information for DMARC compliance, based on the following parameters:

  1. If sending from @alaska.edu, DKIM will be the necessary authentication method. Ask the vendor for the DKIM Selector and DKIM Key.
  2. After gathering the above information, include the information in a HELP TICKET TO NTS requesting DMARC Authorization.

For further assistance READ ON HERE.

If the initial DMARC compliance test FAILS, in order to have your third-party bulk mail vendor authorized within the UA email domain, reach out directly to your vendor and gather information for DMARC compliance, based on the following parameters:

  1. If sending from @ [domain].alaska.edu, such as @avo.alaska.edu, then both DKIM and SPF are recommended, if possible. Ask the third-party vendor for the DKIM Selector, DKIM Key and IP Address Ranges for Server.
  2. After gathering the above information, include the information in a HELP TICKET TO NTS requesting DMARC Authorization.

For further assistance READ ON HERE.

More questions? Feel free to send an email (helpdesk@alaska.edu) to our service desk with your questions. Be sure to reference DMARC or Google bulk mail changes somewhere in your request.