The university provides access to Google email through Google Workspace @ UA. Individual email accounts are automatically created for all students and employees upon enrollment or hiring. University email addresses are based on the UA username. Email aliases can be set up through ELMO —the Easy Login Maintenance Option. Departments may also submit a request for a departmental email address or Google group.

Your University email account can be accessed at alaska.edu/google.

Email addresses are created automatically for students and staff. Researchers, vendors, and visitors can request an email account by first completing the Affiliate Identity Request form to obtain a user identity, then submitting the Account Request Change form to NTS to have the account sponsored. This form requires a department manager or director to approve the request.

Access to emails changes based on one's affiliation status with the University of Alaska.  This is different that transcripts access, which are accessible throughout one's lifetime, via UAOnline. This is also different from the ability to change one's  password and different access to services.

• Students at UAF retain their email accounts for three full semesters after taking classes, approximately a year and a half from the end of their last class. 
• Alumni are able to request a two-week extension by contacting the NTS Service Desk.
• Former employees will lose access to University email accounts approximately three days after their last paycheck has been issued. Departments may request extended email access for former employees. Pursuant to the Board Of Regents policy on information resources, supervisors may request work-related emails be made available for the explicit purpose of business continuity.

Former students from UAF may request a two week extension from the NTS Service Desk.

UAA and UAS students should refer their local IT office’s email policy to see if they qualify for extended email access.

Students can forward all of their university emails to a personal email account. Staff, faculty and affiliates are restricted from using the forward feature, as it violates the Board of Regents policy governing data.

Yes, although NTS does not support third-party email clients, so cannot guarantee their reliability or compatibility. NTS strongly recommends accessing your email via a web client, such as Google Chrome, Mozilla Firefox, or Safari.

NTS does not support third-party email clients that run in browser such as Outlook's web application.

Your email account will never be deleted, so delivery of emails to your inbox will continue even when you no longer have access to your inbox. To continue receiving your university emails, NTS recommends that you set up a forwarding address at elmo.alaska.edu. For former employees, emails from your account may be provided to your department at your director’s request, provided the data is only for business continuity purposes.

For departments and other staff teams, request department email accounts through the NTS Service Desk. Department email accounts have their own address. Access can be provided either through delegated access or by simply providing the account password to members of your team.

Email addresses for short-term projects or student teams can instead be created as Google Groups. These groups have unique addresses with no inbox but will forward received mail to all members of the group. More information can be found at this Google Groups training and help article.

Emails or other deleted data can be restored by the account owner within 30 days of deletion. NTS can restore any old data on request, if necessary for business continuity purposes.