Computer Support

Using a Remote Desktop Application

A remote desktop application allow access to a computer from a different computer, usually one that is in a completely different physical location. This method is recommended only as a last resort, especially if there is an application or data on one's work computer with no other way to access. In all other cases, access should be by way of the virtual lab environment.

NOTE: Microsoft Remote Desktop may not connect if the destination computer is sleeping. 
Target Device Operating System Compatibility (What you are connecting to): 
    • Windows - built-in
Source Device Operating System Compatibility (What you are connecting from):  Setup:
    • You will need your computer name:
    • Open the Control Panel, Click System and Security, click System. Note the Device Name
    • Note: If you do not have access to your computer, the NTS Service Desk can help locate your computer name for you.
    • Your UA computer should be already configured to allow remote desktop. If you have problems connecting please contact the NTS Service Desk.
Access:
    • You will need to connect to the VPN from your source device.
    • Open the Remote Desktop Connection application, and type in your computer name (ex: FBK-111111)
For more information: Microsoft Remote Desktop Help Article
NOTE: Chrome Remote Desktop does not hide your display on your physical monitor, so be aware that a person at your target device will be able to see anything you are remotely accessing. Also, Chrome Remote Desktop will not connect if the destination computer is logged out, restarts, or is sleeping.

Target Device Operating System Compatibility (What you are connecting to): 
    • Windows, macOS, Linux
Source Device Operating System Compatibility (What you are connecting from):  Setup:
    • On your target computer, open Chrome and in the address bar, type remotedesktop.google.com/access
    • Under “Set up Remote Access,” click Download.
    • Follow the onscreen directions to download and install Chrome Remote Desktop.
    • You may have to enter your computer password to give Chrome Remote Desktop access. You may also be prompted to change security settings in Preferences
Access from Computer:
    • On your source computer, open Chrome.
    • In the address bar at the top, type remotedesktop.google.com/access, and press Enter.
    • Click Access to select which computer you want.
    • Enter the PIN required to access another computer.
    • Select the arrow to connect.
Access from iOS or Android
    • On your iPhone or iPad, open the Chrome Remote Desktop app
    • Tap the computer you want to access from the list. If a computer is dimmed, it’s offline or unavailable.
More Information: Google Chrome Help Article