There are several types of phone calls you can make on the system. Please see the following for how to dial each type of call:

Internal
Dial the 7-digit extension of the user. Example: 4508300

Local Calls
Dial 8 + the 7-digit telephone number (Example: 85551212)

Toll Free
Dial 8 + 1 + the 10-digit toll free number (Example: 818005551212)

Long Distance Calls (Alaska)
Dial 8 + 1 + 907 + Phone Number (Example: 819075551212)

Long Distance Calls (Interstate)
Dial 8 + 1 + Area Code + Phone Number (Example: 812085551212)

International Calls
8 + 011 + Country Code & Phone Number (Example: 80114684123400)

NOTE: Your phone may have toll restrictions that prevents certain types of calls and/or require the input of an access code. If you feel this is in error or need additional calling privileges, please submit a Work Order Request Form. 

You can transfer a call to another telephone on the system, as well as off-site such as to a cellular phone.

Transfer Process:
1. Press Transfer softkey
2. Dial number you want to transfer the call to (see below)
3. Optional: Announce call to receiving party
4. Press Transfer softkey to complete the transfer

Internal
Dial the 7-digit extension of the user. You may also simply dial the last 4- digits. (Example: 4508300 or 8300)

Local Calls
Dial 8 + the 7-digit telephone number (Example: 85551212)

Toll Free
Dial 8 + 1 + the 10-digit toll free number (Example: 818005551212)

Long Distance Calls (Alaska)
Dial 8 + 1 + 907 + Phone Number (Example: 819075551212)

Long Distance Calls (Interstate)
Dial 8 + 1 + Area Code + Phone Number (Example: 812085551212)

International Calls
8 + 011 + Country Code & Phone Number (Example: 80114684123400)

You can transfer a call to directly to another user’s voicemail box, which is helpful if you don’t want to disturb the person or you know they are not at their telephone.

Transfer Process:
1. Press Transfer softkey
2. * (star) + the 7-digit extension number you want to transfer the call to (Example: *4508300)
3. Press Transfer softkey to complete the transfer

Your telephone can conference several parties together in what is known as an “ad-hoc” conference call.

To start a conference call:
1. Call or be called by your first party
2. Press the More softkey
3. Press the Confrn softkey
4. Dial the number you want to conference with. If conferencing an external party, be sure to dial 8 before dialing the telephone number.
5. Press the Confrn softkey to complete the conference.
6. Repeat steps 2 through 5 to add additional parties

The number of parties that can be conferenced together via the telephone is limited by the model type. If you require higher density conference calls, you can request a conference bridge for your telephone. This bridge will permit up to eight conference parties and can be dialed into, similar to external conference services. This service is typically for non-academic facing purposes. To request a conference bridge, please submit a Work Request Form.

For very high density conference calls over eight parties, such as academic/classroom conferences, we use an external service. Please visit Video Conferencing for more information.

You can search for user’s telephone numbers by using the corporate directory. To access the corporate directory from your phone:
1. Press the Directories button
2. Scroll to Corporate Directory (or press 5)
3. Input a first name or last name via your alphanumeric key pad. When you press a key, the display will show your alphanumeric options. You do not need to complete the entire name, however, the more you enter allows the system to better filter your results.
4. Press Search when completed.
5. Scroll the results and press Dial to complete your phone call.

From your office phone, forward your office telephone to another campus telephone:

1. Press the “CFwdAll” soft key on your phone
2. Enter the 7-digit internal extension number
3. Ensure phone says “Forwarded to XXXXXXX” (where X = phone number)

From your office phone, forward your office telephone to an off-campus telephone:

1. Press the “CFwdAll” soft key
2. Enter 8 plus the telephone number (as you would dial it from the phone)
   1. For local forwarding:  8 + 10 digit number (e.g. 89075551212, local calls must include the 907 area code)
   2. For long-distance forwarding:  8 + 1 + area code + 7 digit number (e.g. 819075551212)
3. Ensure phone says “Forwarded to 8907XXXXXXX” or “81XXXXXXXXXX” (where X=phone number)

From a remote location, forward your office telephone to an off-campus telephone:

1. Login to the VPN. For information on how to setup a VPN, visit VPN client installation.
2. Then visit the Cisco Unified Communications Self Care Portal and login using UA Username and Password.
3.  Select Call Forwarding from left side menu, select the phone you would like forwarded and add forwarding phone number. Save your work and submit.

PLEASE NOTE:

• If no phone number is listed, submit a Work Order Request Form. Note that you are working remotely that you need your phone number added in the CISCO Self Care Portal, so that you can forward your office phone from a remote location.
• Most telephones on campus are restricted from forwarding calls to international telephone numbers. If you need this capability or have other troubles, please contact the NTS service desk by submitting a Work Order Request Form. If you are having trouble submitting the form, contact the NTS Service Desk at 450-8300 or helpdesk@alaska.edu.