Get Help
The NTS Service Desk can answer your questions about UA's IT services, help you troubleshoot,
report issues that you're seeing, and more.
Think a service might be broken? Check the Service Alerts page.
Support Hours of Operation
Fall 2025 Semester Hours
Bunnell Building Room 319
1790 Tanana Loop, Fairbanks, Alaska
Monday-Friday: 7:30 AM - 7:30 PM
Saturday-Sunday: 10:00 AM - 6:00 PM
Other Campus Help Desks
UAA Information Technology Services
Screen Share Instructions
When contacting the service desk, in order to troubleshoot your request, you may be asked to screen share with NTS technicians. Here are instructions on doing so:
Remote Device Screen Share Instructions
The Nook & Computing Lab Hours
The Nook
Monday - Friday
7:30 AM - 7:30 PM
Saturday - Sunday
10:00 AM - 6:00 PM
The hours for The Nook change with holidays, summer, and University closures. Current hours are advertised in The Nook and on The Nook door.
MBS Student Computing Lab and Rasmuson Student Computing Lab
24/7 access with Polar Express card.
Get Support
Web Chat
If you are having issues signing into your ELMO account, please call us at the number below. We are required to verify your identity over the phone before making account changes.
Call or Email the Service Desk
Email: helpdesk@alaska.eduPhone: (907) 450-8300
Toll-free: (800) 478-8226
Fax: (907) 450-8312
Self Service