Get Help

The NTS Service Desk can answer your questions about UA's IT services, help you troubleshoot, report issues that you're seeing, and more.
Think a service might be broken? Check the Service Alerts page. 

Support Hours of Operation


Semester Hours

Bunnell Building Room 319
1790 Tanana Loop, Fairbanks, Alaska 

Monday-Friday: 7:30 AM - 7:30 PM
Saturday-Sunday: 10:00 AM - 6:00 PM

Please note: Our office will be closed on Monday, September 2nd in recognition of Labor Day.


Other Campus Help Desks

UAA Information Technology Services

UAS IT Services


Screen Share Instructions

When contacting the service desk, in order to troubleshoot your request, you may be asked to screen share with NTS technicians. Here are instructions:

Remote Device Screen Share Instructions


The Nook & Computing Lab Hours

The Nook
Monday - Friday
7:30 AM - 7:30 PM
Saturday - Sunday
10:00 AM - 6:00 PM

The hours for The Nook change with holidays, summer, and University closures. Current hours are advertised in The Nook and on The Nook door.

MBS Student Computing Lab and Rasmuson Student Computing Lab
24/7 access with Polar Express card.

Get Support


 
If you are having issues signing into your ELMO account, please call  as we are required to verify your identity over the phone.


Call Service Desk

Phone: (907) 450-8300
Toll-free: (800) 478-8226
Fax: (907) 450-8312