Facilities Services posts customer service survey results

June 6, 2014

Cornerstone

UAF Facilities Services has posted online a summary of the results of its biannual customer service survey. The survey is designed to gather feedback on the department's performance.

"We appreciate the time and effort you put in to responding to the surveys," said Scott Bell, associate vice chancellor for facilities services. "We take your feedback seriously, and use it to prioritize our improvement efforts."

The results are posted at http://www.uaf.edu/fs/customerservice/cs-survey/. The summaries contain UAF Facilities Service's scores and the average scores in a peer group of institutions. The summaries also show the top scores in the peer group.

The survey uses the same format as the annual survey conducted by the company Sightlines. Sightlines specializes in capturing financial, customer service and facilities data. It compares UAF to other universities having similar programs, a similar mix of research and academic activities, and to the extent possible, a similar climate. There are 13 universities in this peer group, chosen by UAF and Sightlines. The peer group includes Montana State University, University of Maine, University of New Hampshire, University of Vermont and UAA, among others.