Introducing Nanook Technology Services' website debut

— By Martha Mason, interim chief information officer

Introducing Nanook Technology Services
Nanook Technology Services is the new name for UAF IT and the user services team formerly embedded in OIT. Under the direction of Vice Chancellor for Administrative Services Julie Queen and Chief Information Technology Officer Ben Shier, Nanook Technology Services has been created as UAF’s IT unit. Nanook Technology Services is recruiting a chief information officer to report to VCAS Queen in administrative services, a structure synonymous with UAA and UAS IT units. Nanook Technology Services, or NanookTech, supports UAF and the System Office just like user services did and partners closely with OIT.

The Nanook Technology Services website debuts this week
What was the OIT user services website is now an updated Nanook Technology website - your gateway to technology solutions! Services are requested through the Service Desk and the website, as always. The teams remain intact with many familiar voices and faces, and several new team members have joined to serve UAF's needs better. 

Explore the Nanook Technology Services site.

What is the value proposition?
As Nanook Technology Services evolves, team capacities and capabilities are expanding with a focus on providing technology solutions addressing UAF needs. By maintaining strong partnerships with OIT, duplication of technology efforts is minimized. Moving forward, NanookTech will launch initiatives to enable UAF’s success in reaching its strategic goals. Today, NanookTech continues to provide first-line support fielding your calls, chats, emails and requests through the Service Catalog. The knowledgeable Service Desk analysts resolve the problem on the spot or escalate it to the appropriate second-tier team, whether an OIT team or a NanookTech team. When notified by the Service Desk, OIT provides second-tier support in its areas of expertise as before and is better able to focus on initiatives that benefit all of the UA enterprise.

Need Help?
When you need technology support or have a question, contact the NanookTech Service Desk, your single point of contact for technology needs. Will your issue be resolved by NanookTech or OIT? It doesn’t matter! Always start with the Service Desk, where analysts are standing by to field incoming requests and escalate to the most appropriate team as the situation calls for. Nanook Technology Services manages all technology support requests for UAF and the UA System Office. In fact, the Service Desk routinely gets questions from across the UA System and confers with UAA and UAS help desks to route them to the best team to answer them.

We are thrilled to be Nanooks!
You are invited to explore the Nanook Technology Services website, where you can ask for help by filling out a request form or connecting to a NanookTech Service Desk analyst through the convenient chat channel, email, phone, or stop by in person in Bunnell 231!