Frequently asked questions
We hope that the following questions and answers are helpful to you.
Should you have a question that is not addressed please contact UAF Dining Services at email@example.com.
Participation in the food services program is required of all students living in university residence halls and Culter Apartment Complex, with the exception of graduate students.
Meal plans are purchased on a semester basis. The selected meal plan for fall will be automatically applied to the students account for the spring semester; unless UAF Dining has been notified of the changes in writing.
Fees for your meal plan are due on or before the fee payment deadline (September 4, 2020 for fall; January 22, 2021 for spring). Payments should be made electronically via UAOnline or directly with the Office of the Bursar located in Signers' Hall.
For meal plans added after the fee payment deadline, please make payment within five (5) business days from your request.
Block dinners are loaded onto your PolarExpress card for use. Simply swipe your card to redeem a block for each all-you-care-to-eat dinner at Dine 49 or to exchange blocks for up to a $7.00 equivalency at most UAF campus dining locations from 11:00 a.m. until closing. Subway is excluded from the block equivalency program. No cash back will be given on the block equivalency.
Weekly blocks reset on Sunday mornings. Unused block meals are non-refundable and expire when the plan resets.
Please note: Your PolarExpress card is REQUIRED to access your block dinners. No exceptions. If your PolarExpress card is lost or stolen, immediately notify the PolarExpress Office in Signers' Hall at 907-474-7384 to have them disable use on that card. Funds used will not be reimbursed.
Your PolarExpress card will be used similar to a debit card, swiping it for each meal purchase. The amount of the transaction will be deducted from the remaining Munch Money balance on your account. You may view your current Munch Money balance on the bottom of each purchase receipt.
Please note: Your PolarExpress card is REQUIRED to access your Munch Money. No exceptions. If your PolarExpress card is lost or stolen, immediately notify the PolarExpress Office in Signers' Hall at 907-474-7384 to have them disable use on that card. Funds used will not be reimbursed.
You may check the balance of your blocks and Munch Money via eAccounts website.
In addition, if you use Munch Money to make a purchase your account balance is listed on the bottom of the receipt.
Weekly blocks reset on Sunday mornings, unused block meals are non-refundable and expire when the plan resets. No refunds will be given for unused blocks.
Up to $250 of Munch Money remaining on accounts at the end of the Fall semester will roll into the Spring meal plan. All unused Munch Money is non-refundable and expires after the last day of the Spring semester (May 3, 2021).
Refunds are calculated based on weekly block access and Munch Money used and refund period of request. No changes/cancellations after the 50% refund deadline. All meal plan fees to be reimbursed for changes or cancellations may be used to pay for other obligations owed by the student to the University. Any portion not applied as provided herein will be refunded to the student by the Office of the Bursar.
Please see the refund schedule for change/cancellation deadlines.
You may switch your meal plan between semesters by submitting a change form to UAF Dining Services before the 100% prorated refund deadline (September 19, 2020 for the fall; February 5, 2021 for the spring).
During the 50% deadline a prorated amount will be charged for use. Please see the refund schedule for more information on the prorated amount.
No changes will be granted after the 50% deadline.