Frequently asked questions
We hope that the following questions and answers are helpful to you.
Should you have a question that is not addressed please contact UAF Dining Services at email@example.com.
Fees for your meal plan are due on or before the fee payment deadline (September 10, 2018 for fall; January 28, 2019 for spring). Payments should be made electronically via UAOnline or directly with the Office of the Bursar located in Signers' Hall.
For meal plans added after the fee payment deadline, please make payment within five (5) business days from your request.
Block dinners are loaded onto your PolarExpress card for use. Simply swipe your card to redeem a block for each all-you-care-to-eat dinner at Dine 49 or to exchange blocks for up to a $7.00 equivalency at most UAF campus dining locations from 11:00 a.m. until closing. Subway is excluded from the block equivalency program. No cash back will be given on the block equivalency.
Please note: Your PolarExpress card is REQUIRED to access your block dinners. No exceptions. If your PolarExpress card is lost or stolen, immediately notify the PolarExpress Office in Signers' Hall at 907-474-7384 to have them disable use on that card. Funds used will not be reimbursed.
Your PolarExpress card will be used similar to a debit card, swiping it for each meal purchase. The amount of the transaction will be deducted from the remaining Munch Money balance on your account. You may view your current Munch Money balance on the bottom of each purchase receipt.
Please note: Your PolarExpress card is REQUIRED to access your Munch Money. No exceptions. If your PolarExpress card is lost or stolen, immediately notify the PolarExpress Office in Signers' Hall at 907-474-7384 to have them disable use on that card. Funds used will not be reimbursed.
You may check the balance of your blocks and Munch Money via eAccounts website.
In addition, if you use Munch Money to make a purchase your account balance is listed on the bottom of the receipt.
Leftover blocks will expire on the final day of the semester (December 17, 2018 for the Fall; May 6, 2019 for the Spring).
Munch Money remaining at the end of the fall semester will roll over and be ADDED to the spring meal plan. At the end of the spring semester it will expires (May 6, 2019).
All unused blocks and remaining Munch Money expires after May 6, 2019 and will NOT be refunded.
If you choose to cancel your meal plan prior to the 100% refund deadline (September 7, 2018 for fall; January 25, 2019 for spring) all meal plan fees will be refunded, based on actual plan usage. Each block used will have a value charged of $12.95. All block dinners and Munch Money used will be subtracted from the refund amount.
Students requesting a cancellation during the 50% refund period will be reimbursed no more than half of the meal plan fees paid, regardless of usage. Any usage above 50% of the fees will result in a reduced refund.
All dining refunds are applied to the student's university account and then issued by the Office of the Bursar per their policies. A refund payment will only be issued once the student's account is paid in full.
Please see the refund schedule for change/cancellation deadlines.