Jobs and internships

Store Supervisor

January 10, 2026

JOB SUMMARYThe supervisor assists the Store Manager in the proper store operation by performing assigned tasks and providing leadership to assigned store personnel in selling merchandise, providing excellent customer service and other tasks as assigned, by performing duties personally or through subordinate personnel. Must adhere to Goodwill Industries of Lane and South Coast Counties rules, policies, and safety procedures. ESSENTIAL DUTIES AND RESPONSIBILITIESAssists Store Manager with store operations including supervision of employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, and preparing daily record of transactions, and supervision of store employees within the retail store, as assigned.Responsible for the store’s operation in the Store Manager’s absence; including, but not limited to directing the activities of store personnel, ensuring that all sales transactions are rung up and reported accurately and ensure that donated goods are processed appropriately.Performs cashier and processing duties as needed.Follows all customer service guidelines; strives to provide exceptional customer service to all customers, donors and employees at all times.Handles customer/donor complaints appropriately.Answers customer’s questions concerning location, price, and use of merchandise.Coaches and trains staff to meet agency expectations.Meets or exceed mystery shopper goal by 93% or higher.Coordinates with production leads to maintain adequate supplies to meet store needs.Plans and prepares work schedules and assigns employees to perform specific duties. Provides clear directions and adequate supervision.Performs store opening and closing following defined procedures, as assigned.Maintains adequate supplies to meet store needs. Orders merchandise or prepares requisitions to replenish merchandise on hand as assigned.Responsibilities include assisting Store Manager in training employees, planning, assigning, and directing work, addressing complaints and resolving problems.JOB EXPECTATIONSMaintain well-groomed appearance and acceptable dress in compliance with GILSCC’s dress guidelines. (See Handbook policy 172)Strives to meet all assigned goals.Ensures high standards are met for both customer and donor service.Reports for scheduled work regularly and on time. Notifies manager as soon as possible regarding the need and expected duration of any absence.Ensures compliance of employees with established security, sales, and recordkeeping procedures and practices. Follows and enforces all policies, procedures, and work rules.Maintains safe working conditions and properly trains employees to perform tasks in a safe manner using established safety program. Follows and promotes all safety standards. Practices and trains safe lifting techniques.Maintains production areas to ensure ease of operations.Conducts individual and group training sessions.Ensures that open communication exists at all levels in the store.Ensures compliance with all company policies, CARF standards and safety and security regulations.Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.Exhibits a high level of integrity and business ethics.Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Must be able to function independently and as part of a team in a work setting.Supervisor must be 18 years of age or older.Have no record or disclosure of criminal conviction that indicates a tendency towards theft, violence, dishonesty, deceit, drug manufacture of sale, moral turpitude or predatory behavior.Must provide proof of identification and eligibility to work in the United States.Must be able to pass a criminal background check and pass a pre-employment drug-screening. These are non-negotiable.Must meet qualitative and quantitative performance standards as established by the company.Must possess strong interpersonal skills through command of the English language in order to work with customers and employees.Must have basic math skills.Must be able to perform essential functions of the Store Supervisor’s Job Description with or without reasonable accommodation.Qualifications EXPERIENCEMinimum of one year supervisory experience.EDUCATIONHigh school diploma or G.E.D.CERTIFICATES, LICENSES, REGISTRATIONSCPR certification or ability to become CPR certified.PHYSICAL DEMANDS OF WORK REQUIREMENTSThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear.The employee is occasionally required to reach with hands and arms.The employee must frequently lift and/or move up to 10-25 pounds and occasionally lift and/or move up to 40 pounds.Specific vision abilities required by this job include close vision and color vision.WORK ENVIRONMENTLimited hazards due to lifting, pulling, and pushing merchandise by self or others. Requires a high level of adaptability and flexibility. Work environments usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations. Field of work includes office, production area, and store showroom and surrounding groundsWORK HOURSMust be available during store hours, including weekends, evenings, and some holidays.

Floating Store Manager

January 10, 2026

The Floating Manager’s responsibility assist the Retail Store Manager, as well as work in the absence of the Retail Store Manager.  The position requires training and working at all retail locations within the region based on the business needs of the organization.  Position shares responsibility for the overall store operation including collection of donations, processing, sales, personnel management, financial performance, and loss control activities by performing the following duties personally or through subordinate supervisors. Essential Duties and Responsibilities:Directly supervises all store employees within the assigned storeEnsures that quality customer service is provided by employees in a timely and courteous manner to all shoppers, donors and other employees and effectively responds to customer complaints or inquiriesOversees the proper handling and processing of incoming and outgoing donations, merchandise, processing goods, salvage goods and wasteMaximize sales performance through proper rotation, display, signage and kaizen efficiencies; meets or exceeds sales goals on a consistent basisOperates business to pass retail audits with a score of 90% or higher and meets or exceeds 90% average goal on mystery shopsMaintain sales floor appearance, cleanliness and shopping environment including but not limited to floor care, fitting rooms, cash register, and customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges and doorsTrains and supervises employees engaged in sales work, donation processing and other policies and procedures as necessaryEffectively manages the assigned store to ensure proper adherence by store personnel to company policies and procedures. Qualifications Experience:Minimum of five years’ management experience in a retail, restaurant, or hospitality environment requiredProfit and loss, sales or cost management accountability experience preferredRequired Skills, Education, Certifications and Licenses:High school diploma or GEDMust be at least 21 years of ageAbility to write routine reports and correspondenceAbility to speak effectively before groups of customers or employees of the organizationCurrent CPR/First Aid card or ability to obtain within 90 daysMust have valid Alaska driver’s license and insurable driving recordMust have reliable transportationMust possess strong interpersonal skills and excellent verbal and written communication skills with the ability to effectively communicate with employees at all levels of the organization.Fluent in speaking, reading and writing the English language.Goodwill Industries has a zero-tolerance drug and alcohol policy. All job offers are contingent on passing a background check including a drug and alcohol test that includes screening for THC. 

Assistant Store Manager

January 10, 2026

Job DescriptionThe Assistant Manager is responsible for aiding the Store Manager with the overall store operation, including collection of donations, processing, sales, personnel management, financial performance, and loss control activities by performing the following duties personally or through subordinate supervisors. Essential Duties and ResponsibilitiesEnsure that quality customer service is presented and provided by employees in a timely and courteous manner to all shoppers, donors and other employeesMeet and exceed Mystery shopper goal average of 90% and operate business to pass retail audits with a score of 90% or higherAssist the Store Manager with effectively and efficiently managing the store budget, including maintaining position control, achieving processing goals, generating revenue, and controlling expensesMaintain safe working conditions and properly train employees to perform in a safe manner using established safety program; ensure that safety meetings are held in accordance with company procedure and designates or acts as Safety AmbassadorHire, train and direct the activities of store personnel to provide an efficient and effective workforcePlan and prepare work schedules and assign employees to perform specific dutiesEnsure that store reports, personnel status changes and rehabilitation information are communicated accurately and in a timely mannerEnsure the proper management of program participants assigned to the storeOversee the proper handling, processing, and pricing of incoming and outgoing donations, merchandise, salvage goods and wasteQualifications ExperienceThree years managerial experience in a retail environment requiredProfit and loss, sales or cost management accountability experience preferredOne year of safety management experience preferred Required Skills, Education, Certifications and Licenses Must be at least 21 years of ageAbility to write routine reports and correspondenceMust have current valid Alaska driver’s license and an insurable driving recordMust possess or be able to obtain a current CPR/First Aid within 90 days of hireMust be able to read, write and speak the English language Goodwill Industries has a zero-tolerance drug and alcohol policy. All job offers are contingent on passing a background check including a drug and alcohol test that includes screening for THC.