TimelyCare
TimelyCare is offered as a supplement to the extensive existing in-person and virtual services
offered by the UAF Student Health and Counseling Center. This is a no cost service
offered to enrolled students residing in the United States. These virtual mental health
services are available 24/7, 365 days/year and include immediate crisis care and up
9 ongoing counseling sessions per academic year.
How to access TimelyCare
Students can access these services by downloading the TimelyCare app and signing in
using their UAF email to log-in.
Download the TimelyCare App:
Services include
- TalkNow: 24/7, on-demand emotional support to talk about anything, including anxiety, relationships, depression, and school-related stressors
- Scheduled Counseling: Choose the day, time, and mental health provider that works best for you (9 visits/academic year)
- Self-Care Content: Visit the Explore page within TimelyCare for guided self-care content
Frequently asked questions
TimelyCare is a virtual medical and mental health care service that is available to any enrolled students at no cost 24/7, 365 days/year. It is offered as a supplement to the extensive existing in-person and virtual services offered by the UAF Student Health and Counseling Center.
- TalkNow: 24/7, on-demand emotional support to talk about anything, including anxiety, relationships, depression, and school-related stressors
- Scheduled Counseling: Choose the day, time, and mental health provider that works best for you (9 visits/academic year)
- Self-Care Content: Visit the Explore page within TimelyCare for guided self-care content
Students are able to receive up to 9 counseling visits per academic year at no cost through TimelyCare.
- Counseling: Counseling: This model will help students with mild to moderate mental health needs who could benefit from additional support. Students with more acute or urgent needs should connect with SHCC's existing support. Students with longer-term or more intensive needs can still engage with SHCC providers.
You are able to see a counselor through the service that you feel most comfortable.
We just ask that you do not use both services at the same time. This may become confusing
for both you and the counselor.
If you have questions or have trouble logging in, call 833-484-6359.
Additional student support resources may be found at TimelyCare's Support Website.