If you are submitting a maintenance request for Employee, Family and Graduate Housing please use this form.
Maintenance Services, Custodial Services, and Pest Control
The Department of Residence Life and UAF Facilities Services are partners in the maintenance of all residential facilities. Maintenance repair requests for your room or apartment are made through your hall staff or the Department of Residence Life. Do not attempt to make any repairs. Your cooperation is asked in the care and maintenance of the University apartment premises (including grounds) by promptly reporting any breakage, damages, or needed repairs to the apartment units, facilities, or equipment. You are responsible for promoting a clean and well-maintained living environment. It is expected that students will not damage or vandalize University property or remove property from its designated location in the residential communities. Residents are still responsible for repair costs even if the damages are accidental. If damages are the result of vandalism, residents may also face judicial action. Upon check-in, residents have 48 hours to report any damages not listed on the Room Condition Report (RCR).
Housing and Residence Life is serious about your safety and well-being. We follow all state and federal rules and regulations. All members of the Residence Life staff are committed to ensuring a safe environment. Under that mission we conduct Health and Safety Checks to ensure that facilities are being maintained in a clean and safe manner and to determine if any repair work is required. Once the inspection has occurred, documentation will be left and your door will be locked.
Health and Safety Checks
Health & Safety Inspections are conducted in all communities by housing staff each semester and as needed. Students are notified in advance via your preferred UAOnline email address. Following a minimum 48-hour notice of this posting, Residence Life Staff will be entering your living space to conduct an inspection of the residence. Inspections will happen between the hours of 10:00AM and 8:00PM. Residents do not need to be present for inspection. These inspections will ensure that facilities are being maintained in a clean and safe manner and to determine if any repair work is required. Once the inspection has occurred, documentation will be left and your door will be locked.
General Cleanliness, Potential Fire Hazards, and Residence Life policy violations. *Refrigerators may be inspected if staff feels that there is a potential health hazard. Resident Directors will be contacted. During health & safety inspections, alcohol and smoking violations are documented. Further, residents who fail to comply with safety standards may face judicial sanctions. Violations must be corrected within 24 hours. Residents who do not correct the violations documented during the inspection will be subject to judicial sanctions.
The university takes student safety and health seriously and has established programs for students living in campus residence halls. The university's policies are based on the fact that most loss occurrences and unhealthy conditions are preventable and it's the responsibility of all members of the university community to support loss prevention and maintain a healthy living environment. The inspection will include, but not be limited to, a visual examination of electrical cords, sprinkler heads, smoke detectors, fire extinguishers and other life safety systems.
If you have questions or concerns please contact our central office at (907) 474-7247
If you would like to review housing policy including prohibited items please download our housing handbook.
Emergency maintenance procedures
If your apartment or room has an emergency issue, call 907-474-7247 to report this directly to the Department of Residence Life between 8am and 5pm. After hours, report the emergency to the RA on duty (RA duty numbers are posted outside of each hall office). After-hours emergency requests will be called in by the Resident Director on duty.
Windows in the residential facilities are a significant source of heat loss. Due to costly repair, the University has established a “below zero window policy.” As the temperature falls below 0 degrees Fahrenheit, all windows must remain closed. Residents violating this policy will be subject to judicial action and held financially responsible for any damage (frozen pipes). Residents may be asked to close their windows at above zero degrees in order to maintain building heat levels. Residence Life policy states that all apartments will be supplied with heat up to 68-72 degrees.
Residence Life custodial services for common areas is provided by ABM under an annual contract. They work to maintain a clean and comfortable living environment in the common areas of your building. They are responsible for cleaning and sanitizing common bathrooms, showers, lounges, laundry rooms, kitchens and corridors. If you find cleanliness issues in the residence halls, please use the QR code to report it (bathrooms only) or contact RL staff.
For clogged sink or tub drains, do not use Drano or any other cleaning compound. Contact the Department of Residence Life or a Residence Life staff member regarding maintenance to sinks, bathtubs, or toilets. You may attempt to clear clogs with a plunger before calling for assistance. Do not put garbage, paper towels, fish tank debris, grease, tea or coffee grounds, etc., into any drain.
Duplication of any University keys, including room keys, is prohibited by the code of conduct. If your key is sticky or the lock is difficult to use, do not use any type of chemical liquid lubricant such as WD-40. Contact ResLife staff and a staff member from the key shop will clean or replace your lock to correct the issue. For personal safety, when keys and identification are lost together, an emergency lock core change must be initiated. Students should contact the Residence Life staff to initiate this lock core change.
With respect to your safety and that of our environment, we request your best efforts toward maintaining a clean and sanitary room/apartment. In the event of a pest infestation, contact a Residence Life staff member in your area immediately. There is no direct cost to you for this service. If, however, the infestation is found to be the result of poor housekeeping or hygiene practices, you will be assessed for the services.