Nanook Navigator Referrals

Instructors, advisors, student support staff, student employees (tutors, academic coaches, and more), administrators, and other employees can utilize the referrals system in Nanook Navigator. Employees can refer students to a particular resource or office by issuing an alert on the student's profile. The Nanook Navigator team highly encourages the employee issuing the alert to discuss this with the student before submitting the referral.

What happens when you issue a referral?

For most referrals, the system will send an automated email notifying the student that the employee has submitted the referral. This email will provide immediate resources approved by the specific department or office.
A case will be created for the connected department or office to provide outreach and manage.


Referral Office	Who uses the Alert	When to use the Alert
Academic Advisor	Instructors, Advisors (Staff/Faculty) or Support Staff	Student needs to register for classes Student shows interest in another major/minor Student wants to add/drop courses Student needs assistance understanding things related to the completion of their degree: credit requirements, honors sections of courses, major/minors Any inquiries related to advising
Academic Success Coaches	Instructors, Advisors (Staff/Faculty) or Support Staff	Student is struggling with computers and tech (not NTS or OIT level), time management, stress, organization, study skills, connecting to academic resources, school/life balance, and/or communicating with instructors
Career Services	Instructors, Advisors (Staff/Faculty) or Support Staff	Student is unsure what to major in or is considering changing their major and needs support Student needs help finding jobs or internships Student needs help with application materials (resume, cover letter, etc.) Student has an interview coming up and needs help preparing Student is unsure what career they want after graduation
Department of Military and Veterans Services	Instructors, Advisors (Staff/Faculty) or Support Staff	Military-affiliated student has questions related to Military/Veterans Services requirements or compliances, VA Educational Benefits, Military Tuition Assistance, Military Pricing/Resident Tuition, Support for Spouses and Dependents, Military Transcripts and/or earning credit for military training, etc.
Disability Services	Instructors, Advisors (Staff/Faculty) or Support Staff	Student requests to connect with Disability Services Student shares they have a disability and requests accommodations related to a disability Student says they have a 504 plan or IEP from K-12 and want those accommodations in college Student asks if their 504 plan or IEP can be used in college
Financial Aid	Instructors, Advisors (Staff/Faculty) or Support Staff	Concerns or questions related to finances, affording tuition/textbooks/housing/meal-plan, FAFSA, SAP, etc.
First-Year Advising	Instructors, Advisors (Staff/Faculty) or Support Staff	First-year students who are newly admitted to degree programs or have completed less than 30 credits need advising assistance with: registration, adding or dropping classes, discussing academic difficulties, and comprehensive advising
Office of Admissions	Instructors, Advisors (Staff/Faculty) or Support Staff	When a student has questions regarding residency When a student in inquiring about their admissions status
Office of the Bursar	Instructors, Advisors (Staff/Faculty) or Support Staff	When a student has questions regarding their student account balance For questions regarding Parking Services For Bearbucks and Textbook Loan assistance For dropping classes for refund For questions regarding 3rd Party Billing payments
Office of Rights, Compliance, and Accountability	Instructors, Advisors (Staff/Faculty) or Support Staff	Student is dealing with an unforeseen obstacle or challenge to their academic or personal wellbeing, such as a mental or physical health concern, loss of family/friend, basic need concern, etc. Note: Other users can see the comments of the submitted alert. Please add a note for ORCA to contact you and provide your contact information in the comments if you have relevant sensitive information to provide.
Office of the Registrar	Instructors, Advisors (Staff/Faculty) or Support Staff	Student has a question or concern regarding academic standing, how to register for courses, registering as non-degree seeking, transferring credit, DegreeWorks, graduation, diploma information, transcripts, etc.
Residence Life	Instructors, Advisors (Staff/Faculty) or Support Staff	Roommate issues Housing questions Maintenance concern Difficulty navigating a housing process Question about university housing eligibility and/or options
Rural Student Services	Instructors, Advisors (Staff/Faculty) or Support Staff	Alaska Native or rural student needing to get connected with a comprehensive advisor or our Indigenous Wellness Outreach Coordinator
Student Health and Counseling Center	Instructors, Advisors (Staff/Faculty) or Support Staff	When a student would like to know more information about health and/or counseling services When a student is struggling with mental and/or physical health issues
Student Support Services	Instructors, Advisors (Staff/Faculty) or Support Staff	When a student would like to know more information using our information referral form OR if student qualifies as first-gen, have limited-income, or has a documented disability (especially if they’re registered with disability services)
Study Away (Exchange/Study Abroad)	Instructors, Advisors (Staff/Faculty) or Support Staff	A student has questions about Study Away programs, including both: International exchange and study abroad programs Studying at another US/Canadian university through the National Student Exchange International / domestic exchange students (here for a term or a year) need academic advising
Tutoring or Academic Support	Instructors, Advisors (Staff/Faculty) or Support Staff	Student could benefit from tutoring or student services to assist with prerequisite knowledge, course assignments, or other academic areas
URSA	Instructors, Advisors (Staff/Faculty) or Support Staff	When students express an interest in participating in a mentored project (all disciplines are eligible), research, participating in RCA da, or seeks funding for one of the following: passion project, capstone project, thesis completion, course product, club project, internship stipend, or travel support
Wood Center for Student Engagement	Instructors, Advisors (Staff/Faculty) or Support Staff	Students are looking for ways to get involved or engaged in campus life. This would include things like Sustainability, Food Pantry, eSports, Orientation Leader/Peer Mentor, Student Activities, Traditions, Student Media (KSUA Radio Station, Sun Star), Concert Board, Student Government, Clubs/Organizations, Student Leadership, Community service opportunities, prevention and/or wellness types of activities/resources and more! See here for more information: https://uaf.edu/woodcenter